Create an AI agent that responds to greetings, thanks and goodbyes

Create an AI agent for greetings and conversation endings

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Step 1: Open the playground

• Go to the playground section of the platform.

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Step 2: Write system instructions

• Do not select any document.

• Choose the system instructions.

• Add detailed guidelines:

  • Agent name.

  • Tone and style (e.g., “soft” language, precise responses).

  • Rules for responding to greetings, with a follow-up question.

• Example:

  • "The user greets you. Respond with a greeting. Then ask if they want support or sales information."

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Step 3: Test greetings

• Send a message (e.g. hi) in the playground.

• Adjust the instructions to change tone and content.

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Step 4: Handle “thanks” and “goodbye”

• Add rules for conversation endings (e.g. thanks, bye).

• Example: reply “My pleasure” or “Goodbye, see you soon”.

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Step 5: Iterate and refine

• Test several variations.

• Refine the instructions to fit your use case.

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Video

Direct link: https://www.youtube.com/watch?v=AWXFITI4gJE